Remote Access LogoB

Important - School closure due to the coronavirus

Remote access is currently only available for staff and Key Stage 4 & 5 students until further notice.

This is because the maximum number of connections the service can support is 120.  While this isn't an issue during normal usage, during this closure we need to ensure staff have priority access so teachers can continue to make work available to you via Go4Schools, Google Classroom and Microsoft Teams, and so our administrative and office staff are able to access our finance system and other critical services from home.

 


 

Our Remote Access facility allows you to connect into school and access all of your files from home. Using Remote Access is like sitting at a PC in school, with access to your P:\ Drive, Shared Resources, and software. You can use Remote Access from any PC, Mac, iPad, or tablet, although for ease of use a screen of 10"+ is recommended, along with a keyboard and mouse/touchpad.

Please note:

  • All connection attempts to the White Hills Park Trust network are recorded.
  • All login attempts to Remote Access are recorded.
  • All computer use on Remote Access is logged including (but not limited to) applications used, files opened/saved/deleted, documents printed and internet usage.
  • The Trust's ICT policies for staff and students still apply when using Remote Access from home or any other location.
  • DO NOT USE REMOTE ACCESS IF YOU DO NOT AGREE TO THESE CONDITIONS.

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How to Connect

From a Windows PC or Laptop

From a PC or laptop running Microsoft Windows, you can simply download the connection file for Remote Access below.
(Right click it and choose 'Save target as' or Save link as')

Once saved, double click on the file to open a Remote Desktop Connection.

Whilst this should work with older versions of Windows (XP, Vista, Windows 7), we no longer support these operating systems and may not be able to help with any specific issues.

 Remote desktop connection icon Remote Desktop Connection File

 

Apps for other Platforms

For non-Windows platforms you can download the Microsoft Remote Desktop Client for your device using the following links, then configure the app with the manual connection settings below.  Search your app store for Microsoft Remote Desktop, or use the links below.

apple app store iconDownload Remote Desktop Connection Client for Mac

apple app store iconDownload Microsoft Remote Desktop for iPad

android app store iconDownload Microsoft Remote Desktop for Android

Manual Settings

To enter connection settings manually:-

PC Name : tsg.whptrust.org

Username : whp\yourusername

You will also need to specify a (Remote Desktop) Gateway. This can usually be found in the settings of the app or in advanced settings when setting up the connection, if it isn’t obvious.

Gateway Address : tsg.whptrust.org 

IMPORTANT : WITHOUT THE CORRECT GATEWAY SETTING REMOTE ACCESS WILL NOT WORK. PLEASE SEE THE ADDITIONAL HELP SECTION IF YOU CAN NOT FIND THIS SETTING.

Additional Help

Getting Started with Remote Desktop Client on Mac

Getting Started with Remote Desktop Client on iOS

Additional Information

It will sometimes be necessary to take down Remote Access for maintenance and upgrades and it will not be always available. IT Services will always endeavour to keep downtime to a minimum.

Do not rely on Remote Access to meet last minute deadlines - Remote Access being unavailable is not an adequate excuse for missing a deadline.

Whilst using the Internet on Remote Access you will be subject to the same filtering and code of conduct as when in school.
Depending on the popularity of Remote Access it may be necessary to limit the amount of users that can access the system at any one time, to ensure that the user experience remains adequate.

This service may be withdrawn at any time.